7 Benefits of Dispatch Management Software

Technology has acted as a catalyst to ensure the supply chain's smooth operational and economic transition from linear to circular. It would be an understatement to say that the logistics industry has come a long way in the past few years. 

 There is no shortage of examples where concepts such as elastic logistics and automation have scaled supply chain operations like never before. Speaking of technological advancements in logistics, dispatch management software has unlocked the potential of streamlined dispatch processes and has revolutionized how fulfillment cycles embrace operational excellence and productivity.

Benefits of Dispatch Management Software 

Dispatch Management software has several advantages over traditional dispatch plan operations methods. The most significant benefit is that it helps expedite the fulfillment process by eliminating the time consuming to collect, capture and calculate a consolidated dispatch plan. 

With a successful dispatch management system, the possibilities to scale your dispatch operations are endless. Here is a list of a few among them.

Faster Execution with Automation

Post-pandemic, there is a significant rise in online shopping.By 2026, 24% of total retail purchase is expected to be done online. This number is self-sufficient to underscore a substantial increase in dispatch operations. Conventionally, a dispatcher captures and consolidates orders from multiple sources and creates an executable dispatch plan for those orders. It calls for never-ending hassles to make dynamic plans with no scope for manual errors.

However, adding dispatch management software can bring much-needed efficiency in plan generation. The dispatch management software enables automation to offer optimized and streamlined plans while considering all existing and new orders. The automated workflow replaces the role of manual intervention and ensures quick, full-proof, and efficiency-driven orchestration of the fulfillment cycle. 

Better Resource Utilization 

On-ground resource management is an efficiency driven task that differentiates your logistic operations from others in the competition.  Workload imbalance and improper resource allocation  are a few typical scenarios that can flare up operational costs of your logistic operations. 

Integrating robust dispatch management software enables dispatchers to make informed decisions while assigning orders to drivers. The dispatcher can oversee the current status and location of all nearby drivers. These detailed insights help in creating a balanced task-allocation roster for on-ground resources. On top of it, dispatch management software facilitates getting real-time location updates of drives to ensure peak resource utilization.

Reduced Operational Costs 

Logistic operations struggle with on-ground operational challenges such as delivery failures, missed deliveries, OTIF and more. This leads to increased expected cost of deliveries. In such scenarios, businesses fail to control their operational costs and struggle to get a decent profit margin. 

Dispatch management software benefits businesses by optimizing the fulfillment cycle at every stage. From leveraging automation to shrink the planning phase to ensuring optimal resource efficiency by balanced workload distribution, a dispatch management solution reduces operational costs by enabling maximum order delivery in one go.

Improved Collaboration 

Every stakeholder involved in the dispatch process has its unique role but, at the same time, is interdependent. Silo communication or time-sensitive information are two critical aspects that must be considered while coordinating with each other in the fulfillment cycle. 

A dispatch management solution empowers multiple stakeholders to complete their roles while supporting others proficiently. An end-to-end and real-time exchange of information serves the required purpose through dispatch software. 

Enhanced Customer Experience 

80% of customers strongly believe that experience is a key differentiating factor in their decision-making process for any purchase. The statistic indicates the urge to provide a better delivery experience to your customers. Customers' expectations are evolving and are becoming the real game changer for any business. The logistics industry is all about experiences. A better delivery experience can turn your customer into a brand advocate for other prospects. However, a dispatcher often struggles to maintain customer-centricity during such dynamic requirements. 

A dispatch management solution can help in balancing the equation of happy experiences and shifting expectations. With better track and trace features and more accuracy in delivery ETAs, logistic operators can win the trust vote of their valuable customers. 

Real- Time Visibility 

Visibility and its importance can be justified with below mentioned three statements:

• A customer wants to know the real-time location of their order.
• A dispatcher wants to know the real-time location of their driver. 
• A driver wants to know the exact location of the designated address. 

The above points sum up the requirement of end-to-end visibility in any logistic process. A dispatch management solution enables all the stakeholders to get thorough information on required aspects at any time. 

Improved SLA Adherence

SLAs define efficiency and excellency of any supply chain process. Dispatchers and drivers are committed to ensuring all SLAs are adhered to with optimal proficiency. However, at times there are certain time-sensitive decisions that can interfere with SLAs.

Dispatch management solution provides the platform to enable dispatchers and drivers to make informed decisions based on real-time updates received during the fulfillment cycle. 

Conclusion 

Dispatch software solutions are changing the way the logistics industry operates. Conventional ways of manually managing dispatch operations are slowly becoming obsolete as the industry widely embraces the benefits of dispatch software. As a result, a new benchmark of productivity, profitability, and expansion has been created for the existing and new entrants in the industry. The flexible and agile solution empowers businesses to seamlessly scale operations without restructuring the entire process to fit shifting demands. The full potential of dispatch software is yet to be tapped. However, the dispatch solution has enabled operators to identify and rectify weak links in the supply chain process. 

Whether you are a business that offers logistic operations or a third-party service provider that ships for other companies, there has never been a better time to experience the benefits of dispatch management software in your existing operations. 

It's time to shift from reactive to proactive supply chain management approaches. Book a consultation with our experts today.